Cleaners Watford Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Watford provides cleaning services to customers in Watford and the surrounding areas. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to begin at your premises.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Cleaners Watford, the provider of cleaning services.

Customer means any individual, business, or organisation that books or uses the services of the Company.

Premises means the property or location where the services are to be carried out.

Services means domestic, commercial, end of tenancy, deep cleaning, or any other cleaning or related services supplied by the Company.

Cleaner means any staff member, subcontractor, or representative engaged by the Company to carry out the Services.

2. Scope of Services

The Company provides a range of cleaning services within Watford and nearby service areas, including but not limited to regular domestic cleaning, commercial cleaning, end of tenancy cleaning, one off deep cleans, and specialist cleaning as agreed in writing. The exact scope of work for each visit will be confirmed at the time of booking or in a written quotation provided by the Company.

The Company reserves the right to decline work that is unsafe, unreasonable, or beyond the capability or standard remit of the Services. This may include, without limitation, work at height without appropriate equipment, handling hazardous or biological waste, or tasks that may cause damage to the Premises or belongings.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s designated booking channels as advertised from time to time. When requesting a booking, the Customer must provide accurate information regarding the Premises, required Services, preferred dates and times, and any specific access or parking requirements.

3.2 A booking is considered provisional until confirmed by the Company. Confirmation may be provided in writing, electronically, or verbally, and will set out the agreed date, time, type of Service, and any applicable charges.

3.3 The Company may request photographs, a description of the Premises, or additional information to assess the time and resources needed. For larger or specialist jobs, an initial visit or assessment may be required before final confirmation of the booking and price.

3.4 By confirming a booking, the Customer warrants that they have the authority to allow access and to authorise the Services to be carried out at the Premises.

4. Access to the Premises

4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes ensuring that keys, entry codes, parking arrangements, or concierge permissions are available to the Cleaner as necessary.

4.2 If the Cleaner is unable to gain access or commence work due to the Customer’s failure to provide access, the visit may be treated as a cancellation by the Customer and a cancellation fee may apply in accordance with these Terms and Conditions.

4.3 The Customer must ensure that the Premises are reasonably free of clutter and personal items that could impede the provision of the Services or create safety risks for the Cleaner.

5. Customer Obligations

5.1 The Customer must provide accurate information about the condition of the Premises and any specific requirements or sensitivities, such as delicate surfaces, restricted rooms, or items that must not be touched or moved.

5.2 The Customer must notify the Company of any health and safety risks at the Premises, including faulty electrics, loose flooring, or other hazards that may affect the Cleaner’s ability to work safely.

5.3 The Customer must ensure that children, pets, and third parties do not obstruct the Cleaner during the performance of the Services and that pets are safely contained where necessary.

5.4 If the Customer supplies any cleaning products or equipment, they remain responsible for the suitability, safety, and effectiveness of those products or items.

6. Pricing and Quotations

6.1 Prices for Services are based on the information provided by the Customer and on the typical time and resources required for the relevant type of work. The Company may charge by the hour, per visit, per room, or on a fixed fee basis, as agreed at the time of booking.

6.2 Any quotation given by the Company is an estimate based on the information available at the time. If on arrival the Premises are substantially different from the description given, or if additional work is requested, the Company reserves the right to amend the quotation and associated charges.

6.3 All charges are exclusive of any applicable taxes unless expressly stated otherwise. The Customer is responsible for any such taxes where applicable.

7. Payments

7.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or on an agreed invoice schedule for regular or commercial Customers.

7.2 Accepted payment methods will be specified by the Company. The Customer is responsible for ensuring that payment is made in full and on time.

7.3 In the event of late payment, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel future Services until the account is settled in full. The Company may also charge reasonable administration fees for missed or failed payments.

7.4 Where payment is made by a third party on behalf of the Customer, the Customer remains ultimately responsible for ensuring that all sums due are paid.

8. Cancellations and Amendments

8.1 The Customer may cancel or amend a booking by giving the Company advance notice within the timeframe specified at the time of booking. If adequate notice is provided, no cancellation fee will usually apply.

8.2 If the Customer cancels or requests to reschedule a visit with less notice than required, the Company may charge a cancellation fee up to the equivalent of some or all of the scheduled visit cost, to cover lost time and administrative expenses.

8.3 If the Cleaner attends the Premises but is unable to carry out the Services due to lack of access, unsafe conditions, or other circumstances caused by the Customer, the visit may be deemed a short notice cancellation and charges may apply as above.

8.4 The Company reserves the right to cancel or reschedule a booking due to Cleaner illness, operational issues, extreme weather, or other events beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative appointment. The Company will not be liable for any loss or inconvenience arising from such cancellations.

9. Quality of Service and Complaints

9.1 The Company aims to provide Services with reasonable skill and care. If the Customer is dissatisfied with any aspect of the work, they must notify the Company as soon as reasonably practicable, ideally within 24 hours of the visit, so that the issue can be investigated.

9.2 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer a credit towards a future visit. Any such remedy will be determined on a case by case basis and constitutes the full extent of the Company’s liability in respect of the complaint.

9.3 The Company is not responsible for pre existing damage, wear and tear, or deterioration that is revealed as a result of normal cleaning activities.

10. Liability and Insurance

10.1 The Company will use reasonable care in selecting and training Cleaners and will maintain appropriate insurance cover as required by law. Details of insurance can be provided upon request.

10.2 The Company’s liability for any loss or damage arising from the provision of the Services is limited to the value of the specific visit during which the incident occurred, except where laws require a higher level of liability that cannot be limited.

10.3 The Company will not be liable for accidental damage where the item or surface was inherently fragile, in poor condition, or not suitable for the type of cleaning requested. This includes but is not limited to loose fittings, unsecured fixtures, worn fabrics, and items that are not waterproof or colourfast.

10.4 The Company is not responsible for loss of cash, jewellery, or other valuables that have not been safely stored by the Customer. Customers are advised to secure valuables and important documents before the start of any cleaning visit.

10.5 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the provision of the Services.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle ordinary household and commercial waste arising from its cleaning activities in accordance with applicable waste and environmental regulations. This includes appropriate separation, storage, and disposal of general waste and recyclables where facilities are available at the Premises.

11.2 The Services do not ordinarily include removal or transportation of large quantities of waste, bulky items, construction debris, hazardous substances, clinical waste, or electrical items. Where such removal is requested, it must be agreed in advance and may be subject to additional charges and specific regulatory requirements.

11.3 The Customer remains responsible for ensuring that any waste presented at the Premises for disposal complies with local rules and that any special or hazardous waste is declared to the Company in advance. The Company reserves the right to refuse to handle waste that it considers unsafe, unlawful, or beyond the scope of its standard operations.

11.4 The Company endeavours to use cleaning products and methods that are safe and compliant with relevant regulations. Where the Customer requests particular products to be used, the Customer is responsible for ensuring that such products are suitable for the surfaces and environment in question.

12. Property and Keys

12.1 Where the Customer chooses to provide the Company or its Cleaners with keys or access devices for the Premises, the Company will take reasonable steps to keep such items secure and confidential.

12.2 The Customer must not make duplicate keys for Cleaners unless required, and must not share access details with unauthorised third parties in a manner that could compromise security.

12.3 The Company will not be liable for loss or theft at the Premises where there is no clear evidence of negligence or misconduct by a Cleaner in handling keys or access devices.

13. Health and Safety

13.1 The Company and its Cleaners will comply with relevant health and safety regulations when providing Services. The Customer agrees to support these requirements by ensuring that the Premises are safe and that any hazards are clearly communicated.

13.2 Cleaners may refuse to carry out tasks that they consider unsafe or unsuitable, including lifting excessively heavy items, working at unreasonable heights, or using equipment that appears faulty or dangerous.

13.3 The Customer must not request Cleaners to undertake activities that fall outside normal cleaning duties or that are illegal or contrary to safety guidelines.

14. Privacy and Data Protection

14.1 The Company collects and processes personal data about Customers for the purposes of managing bookings, delivering Services, handling payments, and meeting legal and regulatory obligations.

14.2 Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to deliver the Services, process payments, or comply with legal requirements.

14.3 Customers have rights in relation to their personal data, which may include the right to access, correct, or request deletion of certain information, subject to legal and contractual limitations.

15. Termination of Services

15.1 Either party may terminate ongoing regular Services by providing reasonable notice as agreed at the time of booking or in subsequent correspondence.

15.2 The Company may suspend or terminate Services with immediate effect if the Customer fails to pay sums due, behaves abusively towards Cleaners, creates unsafe working conditions, or otherwise breaches these Terms and Conditions.

15.3 Termination does not affect any rights or obligations that have already arisen, including the obligation to pay for Services already provided or cancellation fees properly incurred.

16. Changes to These Terms

16.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, operational practices, or service offerings.

16.2 The version of the Terms and Conditions in force at the time of each booking will apply to that specific booking. Where changes materially affect ongoing regular Services, the Company will inform the Customer, and continued use of the Services will constitute acceptance of the revised terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the Services provided by the Company.

18. Severability

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions set out the entire agreement between the Company and the Customer in relation to the provision of Services, and supersede any prior agreements, understandings, or representations, whether written or oral, relating to the same subject matter.

By booking or using the Services of Cleaners Watford, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.